Last Updated: 3/29/2026
We accept returns for any reason within 30 days of purchase. If you are not completely satisfied with your order, you may return it for a full refund.
To be eligible for a return, your item must be:
Products that have been opened, used, or are not in their original condition may not be eligible for a full refund.
To initiate a return, please follow these steps:
Important: Please do not ship items back without first receiving return authorization. Unauthorized returns may not be processed.
We will gladly accept the return of products that are:
For defective or incorrect products, we will cover return shipping costs and provide a full refund or replacement at your choice.
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, refunds will be processed to your original payment method within 5-7 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
For standard returns (change of mind, etc.), the customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return arrives safely.
For defective, damaged, or incorrectly shipped products, we will provide a prepaid return shipping label.
If you would like to exchange an item for a different product, please initiate a return for the original item and place a new order for the desired product. This ensures the fastest processing time.
Certain items cannot be returned, including:
Biotech Compounds
2335 Buttermilk Crossing
206
Crescent Springs, KY 41017
United States
Email:
Phone: +1 (859) 935-0606
If you have any questions about our returns policy, please visit our Contact Page and our customer service team will be happy to assist you.